ba998 Privacy Policy

Information We Collect

ba998 collects two broad categories of information: personal data that you provide to us directly, and technical data that is gathered automatically when you use our platform. We keep collection to the minimum necessary to deliver a safe, reliable, and legally compliant service to players across Bangladesh.

Personal Data You Provide

When you register an account, make a deposit or withdrawal, or contact our support team, you may provide some or all of the following:

• Full legal name and date of birth (for age verification — ba998 is strictly 21+ only)
• Email address and mobile phone number
• Bangladesh National ID (NID) or passport details, where required for identity verification
• Payment account identifiers — such as your bKash, Nagad, or Rocket account numbers — used solely to process transactions
• Support correspondence including messages sent to [email protected]

Automatically Collected Technical Data

When you browse or play on ba998, our systems automatically log certain technical information to maintain platform security, prevent fraud, and improve your experience:

• IP address and approximate geographic region (country/city level only)
• Device type, operating system version, and browser information
• Session timestamps — login time, session duration, and logout time
• Pages visited, features used, and general in-platform navigation patterns

How We Use Your Information

ba998 uses the data we collect exclusively for legitimate operational and legal purposes. We do not use your data for any purpose beyond what is described here. Specifically, your information is used to:

• Create and maintain your ba998 account, and verify your identity in accordance with applicable age and KYC requirements
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods
• Deliver customer support, respond to your queries, and resolve any account-related issues
• Detect and prevent fraudulent activity, money laundering, and unauthorized account access
• Communicate with you about account activity, security alerts, and relevant platform updates
• Analyse aggregated, anonymised usage patterns to improve our games, features, and overall platform performance

We do not use personal data to build advertising profiles, and we do not engage in automated decision-making that produces legal or similarly significant effects on users without human review.

Sharing of Information

ba998 does not sell, rent, or trade your personal data. We share information only in the three narrow circumstances described below.

Trusted Service Providers

We engage a limited number of carefully vetted third-party service providers — including payment processors (bKash, Nagad, Rocket), game technology suppliers such as Pragmatic Play and Evolution Gaming, and platform security partners — who need access to certain data solely to perform the services they provide to ba998. These partners are contractually bound to keep your data confidential and may not use it for any other purpose.

Legal and Regulatory Requirements

ba998 may disclose personal data if required to do so by applicable law, court order, or to cooperate with a lawful regulatory or law enforcement authority. We will only disclose the minimum amount of data required and, where legally permissible, will notify you before doing so.

Business Transfers

In the event of a merger, acquisition, or sale of substantially all assets of ba998, your personal data may be transferred as part of that transaction. If such an event occurs, we will provide advance notice via the platform, and the acquiring entity will be bound by the terms of this Privacy Policy.

Cookies & Tracking Technologies

ba998 uses cookies and similar lightweight tracking technologies to keep the platform functional, secure, and personalised to your preferences. The cookies we use fall into the following categories:

• Essential cookies — required for login sessions, security tokens, and core platform functionality; these cannot be disabled without breaking basic features
• Functional cookies — used to remember your preferences such as language selection and display settings across sessions
• Analytics cookies — help us understand how players navigate ba998 so we can improve page layouts, load speeds, and game discovery
• Security cookies — short-lived tokens that help detect and block suspicious login attempts and session hijacking

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from logging in or using certain features of ba998. We do not use third-party advertising cookies or cross-site tracking cookies.

Data Security

ba998 implements a layered security architecture designed to protect your personal data at every stage — in transit, at rest, and during processing. All communications between your device and our servers are encrypted using SSL/TLS. Stored account data is protected using industry-standard encryption and access is restricted on a strict need-to-know basis within our organisation.

Despite our best efforts, no digital platform can guarantee absolute security. In the unlikely event of a data breach that poses a material risk to your rights, ba998 will notify affected users as promptly as practicable and will take all necessary remediation steps. You can also help protect your account by choosing a strong, unique password and never sharing your login credentials with anyone.

Data Retention

ba998 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Account data is retained for the duration of your active membership and for a defined period after account closure to fulfil any outstanding legal or financial obligations.

Transaction records — including deposit and withdrawal histories involving bKash, Nagad, and Rocket — are retained for a minimum period in line with standard financial record-keeping requirements. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.

Your Rights Over Your Data

As a ba998 player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line 'Data Rights Request' and your registered account details.

• Right of Access — you may request a copy of the personal data ba998 holds about you
• Right to Rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to Erasure — you may request deletion of your personal data, subject to any overriding legal retention requirements
• Right to Restrict Processing — you may ask us to limit how we use your data in certain circumstances
• Right to Object — you may object to the processing of your personal data where it is based on our legitimate interests

We aim to respond to all data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days and will notify you of any such extension in advance.

Third-Party Services & Payment Partners

ba998 integrates with a number of third-party service providers to deliver a complete gaming and betting experience. These include game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment partners including bKash, Nagad, Rocket, and Upay. When you interact with these services — for example, when you initiate a bKash deposit or launch a live casino game powered by Evolution Gaming — certain data necessary to complete that transaction or session is shared with the relevant third party under strict contractual data protection terms.

Each third-party partner operates under its own privacy policy. We encourage you to review the privacy notices of any payment or game service providers you interact with. ba998 is not responsible for the data practices of independent third-party platforms beyond what is covered by our contractual data processing agreements with them.

Age Restriction & Children

ba998 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on ba998, please contact us immediately at [email protected] so we can investigate and act promptly.

Changes to This Privacy Policy

ba998 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via their account email address.

Your continued use of ba998 after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to revisit this page periodically, particularly around major platform updates or at the start of each new calendar year. Archived versions of this policy are available on request by emailing [email protected].

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to how ba998 handles your personal data, our support team is ready to help. We are committed to responding to all privacy-related enquiries within a reasonable timeframe and to resolving any issues fairly and transparently.

Email us at: [email protected]